Online and in-person sessions will be held at a mutually convenient time, agreed beforehand by both parties.
When booking an online or in-person appointment, you are reserving an appointment time/date.
We require that all clients ensure full payment is made before booking session times and/or dates. We respect your privacy and do not request any private financial information. Payment is to be made via PayPal or Stripe, these are the preferred and most secure payment gateways.
We have a 24-hour cancellation policy in place for rearranging, missing or cancelling any sessions.
If you cancel, miss or change your appointment for any reason with less than 24 hours’ notice, you will incur the full session fee.
Sessions start right on time. If you will be late in any way contact us via email before your session time. If you have not contacted us before your session and are late, offline, engaged, away or unavailable at the exact agreed session time your session will be cancelled after 15 mins from the agreed appointment time. You will incur the full fee for the session.
If you arrive late for your session, you will cut into your session time and won’t be offered the full session because we have other clients booked in, who have paid their fees and reserved their appointment time.